Terms of service


The legal entity SOFIA SOTIROPOULOU, situated in Rafina Attica, 41 Fleming Avenue, Greece (VAT:046668668, Tax Off. Pallinis, Tel. 2294115684 / 69424 70 288, email: ceramics@menero.gr (hereinafter “company”) is the legal owner of the website menero.gr (hereinafter the “website”) and of the operation of the online store (hereinafter “online store”) in this website for the purpose of exhibiting, making available and retailing its products and services to the users of the website. Our company displays ‘terms of use’ of the website menero.gr and the operation of our online store. Any further use and browsing in the above website imply your express and unreserved consent and agreement with them. Our company reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store, according to its needs and business ethics. Website menero.gr undertakes the obligation to inform users of any modifications as well as any change, through the website of this online store. It is clarified that the change of terms does not affect orders that have already been placed.


Limitation of Liability.

This website and the services offered through it are intended for adults only. Minors are prohibited from using or visiting it, as well as entering into transactions. Our company bears absolutely no responsibility for the possible visit of this website and its use by minors, since it cannot check the identity of incoming users.

Our company makes every effort to ensure the accuracy, completeness, validity and clarity of the information and the general content of this website, but does not guarantee, nor is it responsible towards users, for the security and content of the website. Users of this website accept the inability to control all of its content and the services offered through it. Furthermore, our company does not guarantee that the use by users of the website, information, elements or materials included in its content, do not infringe the rights of third parties.

This online store provides the content (eg information, names, photos, illustrations, etc.), products and services available through this website “as is”, without any guarantee expressed or implied in any way. Our website tries to be as accurate as possible regarding the characteristics of the products displayed in the online store. However, our company is committed to delivering its high-quality products in packaging suitable for their safe transport.

Our company is not responsible for any delay or inability to deliver during periods of extreme weather or strikes, as well as in any case of force majeure, which may affect the transport and delivery of your order.

Content of our website, such as texts, graphics, images and information presented by its authors, as well as any other material included in menero.gr is used for the sole purpose of information.

The online store is not liable to consumers/users for damages that may arise from the non-execution of an order due to their own fault. Sending the order means that the counterparty has read and understood the present terms and that you unconditionally accept them. For unwanted effects or damaged products that may occur after the execution of the purchase action, the user must inform without delay about the condition of the specific product.

It is the visitor’s/user’s/party’s obligation to accurately provide their personal data. The contracting party in the sale transaction declares that he is the legal owner of the credit card he uses for his transaction (if it belongs to someone else, he has the express consent of that person for the transaction) and that the credit card does has not been canceled or blocked for use.

Our company’s online store is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure concerning the use of the website. Also, our company has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through it.

In no case shall our company be liable for any legal or civil and/or criminal claims nor for any damage (positive, specific or consequential which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) from visitors to the website and/or from any unauthorized interventions by third parties in products and/or services and/or information available through it.


Intellectual property rights

All the content of the website posted by our company, including images, graphics, photos, designs, texts, services and products provided, belong in terms of intellectual property to menero.gr and our company, are protected according to the relevant provisions of Greek law, European law and international conventions.

Copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the real provider of the content of the websites is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or means of commercial or other purposes is permitted only with the prior written permission of our company’s website or any other legal owner of the above copyrights.

The names, images, logos and distinguishing features that represent our company and the website menero.gr and/or its online store and/or third parties contracted with them as well as their products or services, are exclusive marks and trademarks features of our company and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the menero.gr website should in no way be taken as a transfer or assignment of a license or right to use them.


Obligations User have

Each user of the website menero.gr and menero.gr online store accepts that they will not use them to send, publish, send by e-mail or transmit in other ways any content that is illegal, harmful, threatening, offensive, annoying, libelous, defamatory, vulgar, obscene, libelous, violates another’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not allowed to be broadcasted according to the law or contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of working relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of a third party, contains software viruses or any other codes, files or programs, which are designed with the purpose of interrupting, causing damage, destroying or preventing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content used to collect or store users’ personal data.

External links

The website contains links (“links”) to other websites (“sites”), which are not controlled by the company but by third parties (e.g. social media pages, Greek and European Supervisory Authorities, other services, etc.). The links in question have been placed solely for the convenience of visitors/users, while the websites to which they refer are subject to the respective terms of use and personal data protection policy of these websites. The placement of links does not constitute an endorsement or acceptance of the content of the respective websites by the company, which bears no responsibility for their content or for the privacy practices or accuracy of the materials contained therein. If the visitor/user decides to use, through the company’s links, one of the third-party websites, he accepts that he does so at his own risk.

Applicable law – jurisdiction

These terms and conditions are governed by the provisions of Greek Law, the Directives and Regulations of European Law and the relevant international provisions, as they apply and are interpreted in accordance with the rules of good faith, commercial ethics and its economic and social purpose right. The invalidity of a specific term of this present does not affect the validity of the remaining terms, but it automatically ceases to be valid. Any failure by our business to exercise a particular right or term hereunder shall not constitute a waiver thereof. Competent courts for the resolution of any dispute in accordance with the Law or Justice that will result from this contract or because of it are Athens.


Security – Privacy of Transactions

Our company recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential.

Regarding the confidentiality of transactions, all information transmitted by the user to our company is confidential and our company has taken all the necessary measures so that it is used only to the extent that this is deemed necessary in the context of the services provided.

Our company maintains a system of backups, protection, protection against viruses, protection against malicious actions, etc. In addition, for the security of the visitor, an SSL certificate has been installed, which ensures the security of the visitor’s data while navigating the website (secure connection).

For your own safety, you should also treat all information provided through the service as confidential and private and not disclose it to any third party.

Code of Ethics

The operation of our online store is governed by the use of the current Code of Conduct available at:



Online Dispute Resolution

In accordance with Directive 2013/11/EC, which was incorporated in Greece with G.M.Resolution 70330/2015, the possibility of online resolution for consumer disputes with the Alternative Dispute Resolution (Alternative Dispute Resolution) process is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for online dispute resolution (platform HED) available at: